Customer Support Analysis

The use of customer support data to uncover unmet jobs, gains and pains.

Experiment Type:

Experiment Theme:

Validation Objective:

Data Type:

Discovery

Desirability

Market

Quantitative, Qualitative

Cost

Low

Setup Time

Low

Run Time

Low

Capabilities

DataResearch

Prerequisites

Customer Support Data

Relevant Questions

Experiment Tags

Customer Pains 4Customer Questions 4Feature Requests 3

Do these experiements before

Search Trend AnalysisWeb Traffic Analysis

Pair with these experiments

Online CommunitiesSales Force Feedback

Filter by Do this After

Discovery SurveyFeature Stub

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