Customer Support Analysis

The use of customer support data to uncover unmet jobs, gains and pains.

Experiment Type:

Experiment Theme:

Discovery

Desirability

Validation Objective:

Problem

Data Type:

Quantitative, Qualitative

Cost

Low

Setup Time

Low

Run Time

Low

Capabilities

DataResearch

Prerequisites

Customer Support Data

Relevant Questions

How do they describe their problems?What improvements would reduce support needs?What issues do customers need help with?

Experiment Tags

Customer ResearchCustomer SupportProblem DiscoveryProblem StageQualitative

Customer Pains 4Customer Questions 4Feature Requests 3

Do these experiements before

Search Trend AnalysisWeb Traffic Analysis

Pair with these experiments

Online CommunitiesSales Force Feedback

Filter by Do this After

Discovery SurveyFeature Stub

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